PLDT DSL customer service
Posted on December 8, 2005
Last November 23, I sent an email to PLDT’s customer service inquiring about their PLDT DSL PLAN 999. After a couple of minutes, i received an automatically generated reply, to acknowledge receipt of my email, saying that a customer service representative will reply to me at the soonest possible time. After 24 hours, i still got no reply from PLDT. November 25, I replied to that automated reply telling them that I’m still waiting for their reply. After a week or so, I’ve received a message:
Dear Sir,
Thank you for your email.
Kindly provide us with your concern so we can address it immediately.
Sincerely,
PLDT HOME DSL
What the f***… I don’t know what happened, if they really got my mail or what. Or are they really not good when it comes to customer support? Is it just me experiencing this kind of bulok service from PLDT?
If your Contact button or contact form(or whatever that is) isn’t working, then i suggest that you just remove it!
Peace!
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To whom it may concern,
I am requesting for the disconnection of our DSL with the following reasons that we are always experiencing bad connection or we cannot connect immediately. And there are so many instances that the connection was not really available specially when the weather is not good or when it is raining. And where not happy to pay for that amount for bad services that we encountered. Kindly check that with your customer service records who always got our complaint. But we still want to try your PLDT VIBE internet connection as a replacement of this cause i hope that the telephone line wont be that bad even if its raining or the weather is not that good.
Hope for your immediate action regarding these.
Respectfully yours,
jocelyn
Sir / Madam,
We would like to bring your attention regarding re-activation of our IDDSL under tel. # 772-5384. We reported the said IDDSL last Nov. 13, 2006 to your customer service hotline 171 with several follow up made but until now, still can not use the said feature.
Please take note that we were charge for the subscription of IDDSL monthly. In this regard, we are requesting your immediate action. May we also request to make adjustment in your bill for the period that we were not able to use the IDDSL feature.
We are expecting your prompt attention on this matter.
i’m just wondering why our internet speed is only 460 kbps though when we applied through your website before is 1mb. I asked that in customer service and they told me that my speed is quite good because she said that only up to 80% of 1mb is the speed we should get. While your technician told us that only 760 kbps is our speed… What is the true speed
Dear sir
I opened my internet cafe last april 8,2006 and applied for a DSL instead of smart bro broadband connection for the reason that PLDT DSL could give me more bandwidth speed. but since i opened my dsl cafe i just get 10 to 250kbps instead of the 756 or 2.2. downstream connection. i called your call center last april 13,2007. and until now nothing has been done it’s all promises. and I continue to loose my customers. their having bad impression with my internet cafe. So in desperation I tried to call your business center and talk to the manager but the manager is out of town, instead I was asked to call a number 062 9917885 and talk to the head of DSL technical staff in my area. i was able to talk to the head. and told me to call 173 and 172 and I told her i was able to report it already but the repair is going to slow and technicians call me on the phone and telling me that they will come and check my connection but no one arrive. and she told me theres nothing she can do but call 173 and 172 and 172 and 173 operator will report it to her. to my surprise is this really how you handle your clients. plssssss improve your service most specially your staff here in zamboanga.
Respectfully,
mark lao
our tel phone line has been cut off, bills had already pid until now there is no line yet,last month our dsl and land line was been out of order for a month, it happened many times, but there was no automatic reinbarstment of our payments.
thank you very much,
linda
i am planning to open a internet cafe,can you pls tell me as soon as possible,what do i need to do to have your cooperation
i am planning to open a internet cafe,can you pls tell me as soon as possible,what do i need to do to have your cooperation
to the management
would like to follow up my complain regarding my dsl low speed, its been almost two weeks no one came here in my house to check.., they always keep on calling thru phone asking our address but as of now they did not come..
i hope u sent some technician here..
To PLDT My DSL Promo Staff of Cebu City:
I’ve been making follow-up regarding our free flatscreen computers but until now wala pa rin, 5mos. na and sa ibang branch namin 4mos. na. we got no response from ur staff and palagi kaming pinasa to diff. person “suppposedly” assign to ur promo, i dont know wat kind of service do u have. this is bullshit……….. riz & 3na
we are dsl subscriber why our network had a problem especially friendster our landline is 9114476 from q.c.
we can’t receive or send e-mail in our microsoft outlook for almost 3 days. something pop up in our computer..”enter network password” What would be the possible problem in our internet. please reply..thanks
Sir,
Paki check namn yung application namin for DSL subscription.Account Name: Antonio Garcia.
sabi nung customer servise representative 1 or two weeks…..mabilis daw kasi ..nung tumawag sya maraming beses nung first day pero parang wakang action..more tha 2 weeks na.
Thanks Please address this matter.
I posted a comment in PLDT My DSL yesterday but i didn’t received a reply. My complaint was we suspect a commercial computer shop which was using a residential plan instead of a commercial plan. And we would like PLDT to investigate the shop. email me immediately regarding this matter. thank you
asar ang pldt ang tagal ng serbisyo nila..
alam nio ba?nagkaroon kami ng problem d2 sa shop, then we try to call pldt,,kung anu anu ang pinagsa2bi nla, dey just get out telefon # den after that someone s calling “msta na connection nio?”den sabi ko wla pa rin po kaming net, den he just turned of the fon,my bos go to der ofis pero sabi ng nandun kelangan daw 2mawag muna cla sa 117, dun daw sa manila,ewan ko ba..kung anu anu ang pasikot sikot nila,ang tagal tlaga ng serbisyo nila, i mean wala cLang serbsyo, walang pki alam thats wat i mean, and i think i am ryt,for almost 1 week wla kaming connection!Of course logi ung negosyo,,lagi kaming 2matawag sa 117 pero “wala lng”"opo binibigyan na po nila ng action”yan ang sinasabi nila kaya kami umaasa lng pero saan na ing inaasahan namin??WALA!!tumawag ulit ang PLDT asking kung saan ang location namin, we r very happy on that tym na sa wakas may mag re2pair ng conection namin pero umasa lng lng pala kami ng WALA!!!sana sinabi nalang nila na “wag na po kayong umasa sa amin” diba para alam natin ang ga2win natin..kahapon lng gumanda ang conection namin kasi bumili kami ng sarili naming router, pero dapat ung router na un responsibilidad ng PLDT un i think.!!kaya please naman,,Gising gising na kayo,,kasi u r the one destroying ur own company..
Just this morning 06 Oct 2008 my line went out of tone… is short DEAD! for no reason at all…but when i dialed it…it rangs and someone on the other line answered it…so in short some of these lineman is STEALING my dsl connection,am i right pldt people ‘coz who in these land has an access on that post! So could you please tell your people… LINEMAN/MEN MAHIYA SILA!
masyadong deceptive ang PLDT! sabi dun up to 500++ kbps ang speed for 1299 so so ung babayaran per month pero ang tunay na nakukuhang speed ay below 500++ kbps! minsan hinsi pa nga umaabot ng 400 kbps! ISANG MALAKING KADAYAAN! DAPAT ILAHAD LANG ANG TUNAY NA NAKUKUHANG SPEED PARA HINDI NAKAKAGAGO NG MGA CONSUMER!
To whom it may concern,
I want to know how will i change my IP address (169) to (192)? because it affects our business. please send me details about this matter. thank you & more power.
Good day,
i would like to raise this up about my concerned about my internet connection here in our place cagayan de oro. for i always follow up about my phone line and internet line. its been how many weeks i dont had my connection and i always called and follow up about this concern but the PLDT customer service cagayan de oro was not able to hear my sympathy. almost everyday i follow up but nothing happens, the PLDT customer service here in cagayan de oro is very very poor in responding their clients. what kind of protol they had in here they always pass thier area of responsibility and they cant make to satisfy thier clients concernd. i change my DSL connection in your provider knowing that your i got the assurance on having on it but we were failed. as i’ve known that i am not the only one had this problem in connection my line. our bussiness is loosing becuase of this shit connection which they cant handle.
All i need to give me a nice and good internet connection,PERO ANO TO PARANG NAKALOKO BA KAYO SA AMIN,
REALLY DISPOINTING!
truly yours,
mark corda
mine was DSL speed.. i want to install a plan 1290 for a speed of 512kbps.. but when they installed the dsl at home.. it was too slow to be 512kbs. and i can’t even stay online at a online game.. alwayz disconnected me.. and the problem was the speed.. it can’t even check my speed at speedtest.net.. or other speed dsl test.. now it’s time to call at the customer support to report about the problem and i’ve been shoked.. they told me that my plan installed was only 990 that was 3+kbs.. and so i was disapointed, and told them that they have to upgrade my plan.. and they did.. but it was about 2weeks before they have installed it.. now i’m running at a 512kbps.. but i was shocked again.. i run my speedtest.net and finding it was still the same speed.. and even slower and slower.. 2nd week i could not even play or watch any streaming video and we can’t even play or download games online.. but there are times that the DSL was speed and there are time it was so slow.. that was my big problem from the DSL, i guest technology and human don’t seems to be compatible with each other coz they only repeat what they told me to do if i lost my speed connection…
it only means that they don’t even know whats the solution.. tonks..
Drop by the brand new community page for PLDT at getsatisfaction.com
One of the better ways to consolidate all praise | rants for PLDT.
I hate to say this but, DSL sucks and every time I complain about the connection they would say ” okey sir we will call you in at least 24 hrs.” yeah sure the connection would come back back to normal but after 2 to 3 days there it is again the connection starts to slow down!! OMG when will this problem end. they sure they don’t have to worry because there is no other competitor that is serving better than them . I wish next year there will be some other companies that would offer much better than DSL ANd if you ask me why am I so mad because I failed to pass so many research work because of this shit.
TO WHOM IT MAY CONCERN:
This is in connection with your letter re: Final Notice of Disconnection dated March 1, 2009 which we received March 10, 2009.
How come we pay the outstanding bill charges to us amounted P963.15 as of January 25, 2009.
The said amount are covered to our DSL renewal with two (2) months free NDD calls which activated last October 22, 2008 and we use it up to December 22, 2008.
Since January 2009 after we received the PLDT bills we always inform 171 regarding this matter. They only said “sige po note na lang namin dito about your problem and disregard the said amount”. In that, we pay only the DSL monthly bill since January 2009. Not knowing that you have no action since then about the complaint.
In this regard, please be review the period covered that you charges to us.
MICHAEL P. VALENZUELA
tel # (046) 416-09-14
Acct # 0031434459
#31 Bautista St.
Dasmarinas, Cavite
Complain: every two ther is no billing statement arrived until to date. This the negligence on the part of delivery. Till this writing still no billing inspite of calling 171. My tel: 5241585. Adress: 2024-C, LM Bldg. Taft Ave. cor Buendia. San Isidro Pasay City.
I hope this will be addressed and be rectified.
I would like you to reply as proof that you received this complain so that I may have evidences that you are concern on this matter
Thank you
Capt Dante Lopez
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I just wanna know why PLDT Digos Branch still accepts costumer for the DSL connection when there’s no available slot for connection. Asa ng asa kami na magkaroon ng connection yet wala pala kaming mapapala, September pa daw available ang port sabi ng agents. How could your company address this kind of problem. Sana pag wala ng maibigay hindi na dapat paasahin pa ang costumer sa ganitong promo.