PLDT DSL customer service
Posted on December 8, 2005
Last November 23, I sent an email to PLDT’s customer service inquiring about their PLDT DSL PLAN 999. After a couple of minutes, i received an automatically generated reply, to acknowledge receipt of my email, saying that a customer service representative will reply to me at the soonest possible time. After 24 hours, i still got no reply from PLDT. November 25, I replied to that automated reply telling them that I’m still waiting for their reply. After a week or so, I’ve received a message:
Dear Sir,
Thank you for your email.
Kindly provide us with your concern so we can address it immediately.
Sincerely,
PLDT HOME DSL
What the f***… I don’t know what happened, if they really got my mail or what. Or are they really not good when it comes to customer support? Is it just me experiencing this kind of bulok service from PLDT?
If your Contact button or contact form(or whatever that is) isn’t working, then i suggest that you just remove it!
Peace!
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To whom it may concern,
I am requesting for the disconnection of our DSL with the following reasons that we are always experiencing bad connection or we cannot connect immediately. And there are so many instances that the connection was not really available specially when the weather is not good or when it is raining. And where not happy to pay for that amount for bad services that we encountered. Kindly check that with your customer service records who always got our complaint. But we still want to try your PLDT VIBE internet connection as a replacement of this cause i hope that the telephone line wont be that bad even if its raining or the weather is not that good.
Hope for your immediate action regarding these.
Respectfully yours,
jocelyn
Sir / Madam,
We would like to bring your attention regarding re-activation of our IDDSL under tel. # 772-5384. We reported the said IDDSL last Nov. 13, 2006 to your customer service hotline 171 with several follow up made but until now, still can not use the said feature.
Please take note that we were charge for the subscription of IDDSL monthly. In this regard, we are requesting your immediate action. May we also request to make adjustment in your bill for the period that we were not able to use the IDDSL feature.
We are expecting your prompt attention on this matter.
i’m just wondering why our internet speed is only 460 kbps though when we applied through your website before is 1mb. I asked that in customer service and they told me that my speed is quite good because she said that only up to 80% of 1mb is the speed we should get. While your technician told us that only 760 kbps is our speed… What is the true speed
Dear sir
I opened my internet cafe last april 8,2006 and applied for a DSL instead of smart bro broadband connection for the reason that PLDT DSL could give me more bandwidth speed. but since i opened my dsl cafe i just get 10 to 250kbps instead of the 756 or 2.2. downstream connection. i called your call center last april 13,2007. and until now nothing has been done it’s all promises. and I continue to loose my customers. their having bad impression with my internet cafe. So in desperation I tried to call your business center and talk to the manager but the manager is out of town, instead I was asked to call a number 062 9917885 and talk to the head of DSL technical staff in my area. i was able to talk to the head. and told me to call 173 and 172 and I told her i was able to report it already but the repair is going to slow and technicians call me on the phone and telling me that they will come and check my connection but no one arrive. and she told me theres nothing she can do but call 173 and 172 and 172 and 173 operator will report it to her. to my surprise is this really how you handle your clients. plssssss improve your service most specially your staff here in zamboanga.
Respectfully,
mark lao
our tel phone line has been cut off, bills had already pid until now there is no line yet,last month our dsl and land line was been out of order for a month, it happened many times, but there was no automatic reinbarstment of our payments.
thank you very much,
linda
i am planning to open a internet cafe,can you pls tell me as soon as possible,what do i need to do to have your cooperation
i am planning to open a internet cafe,can you pls tell me as soon as possible,what do i need to do to have your cooperation
to the management
would like to follow up my complain regarding my dsl low speed, its been almost two weeks no one came here in my house to check.., they always keep on calling thru phone asking our address but as of now they did not come..
i hope u sent some technician here..
To PLDT My DSL Promo Staff of Cebu City:
I’ve been making follow-up regarding our free flatscreen computers but until now wala pa rin, 5mos. na and sa ibang branch namin 4mos. na. we got no response from ur staff and palagi kaming pinasa to diff. person “suppposedly” assign to ur promo, i dont know wat kind of service do u have. this is bullshit……….. riz & 3na
we are dsl subscriber why our network had a problem especially friendster our landline is 9114476 from q.c.